User Notifications of Customer SMS Replies
Last updated
Was this helpful?
Last updated
Was this helpful?
The tutorial reviews how user SMS Response Notifications work and how to adjust them.
By default, only the user sending the SMS will be eligible to receive notifications about customer responses to that SMS.
Users can adjust their notification preferences to ensure that if other users should be notified of customer replies to the message they send, they are.
Example: Alex will be sending SMS to customers about their outstanding balances with links to access their eBilling portal. Alex would like other office members to be notified of SMS responses so they can assist. Alex adds other professionals to his notification list.
Notifications of customer responses for users include an icon on the desktop app SMS Notification Center home screen icon, desktop app pop ups, and push notifications via the mobile app (must be logged in and have push notifications allowed on the mobile app).
Estimated Time to Complete – 10 Minutes
Click the tabs below based on the version of the Wise Option software you need instructions on.
Video Coming Soon!
Navigate to the SMS Log from the home screen.
Click "Notification User List" at the top right.
Individually select the professionals you would like to receive notifications of responses to SMS that you send and click add. Repeat until all professionals required are in the selected list on the right
Save
Keep an eye on this page in the future, we will be putting details about this feature here! Our is also a great place to get answers from fellow Wise Option Users.
Online Help Request: Submit a help request or schedule a support session anytime through our website .
Email: For less urgent inquiries, reach out directly to your account manager via their email for personalized assistance. You can also email our general support team at .
Please help us improve our eLearning Library by submitting your .
Keep an eye on this page in the future, we will be putting details about this feature here! Our is also a great place to get answers from fellow Wise Option Users.
Online Help Request: Submit a help request or schedule a support session anytime through our website .
Email: For less urgent inquiries, reach out directly to your account manager via their email for personalized assistance. You can also email our general support team at .
Please help us improve our eLearning Library by submitting your .
