Rx Label Print Troubleshooting
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Last updated
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In this tutorial, common troubleshooting issues with the prescription label Quick Print feature are addressed, including issues with selecting the correct label printer, ensuring correct printer preferences, and avoiding unnecessary clicks by utilizing the right-click print option. Users are advised to confirm printer settings on their local computer, sign out and back in to refresh Wise Option, and avoid unnecessary adjustments in the print settings menu. Additionally, default settings are discussed, providing guidance on optimal usage to streamline the printing process.
Estimated Time to Complete – 10 Minutes
Click the tabs below based on the version of the Wise Option software you need instructions on.
For visual learners or those who prefer step-by-step guidance, we offer a concise instructional video below.
Check Printer Selection:
Open the Prescription Label Quick Print from Wise Option.
Ensure that your label printer is visible in the printer selection list.
If the correct printer is not listed, verify the printer connection and availability on your local computer.
Printer Settings Verification:
Go to your local computer settings and confirm that the label printer is online.
Ensure that all printer settings, such as paper size and orientation, are correctly configured.
Logout and Login:
Sign out from the Prescription Label Quick Print.
Log back in after verifying and adjusting the printer settings on your local computer.
Preference Adjustment:
Check the printer preferences on your local computer, ensuring settings like paper size and orientation are correct.
Apply any necessary changes and save the preferences.
Remote Desktop Consideration:
Note that changes made to printer settings while connected through remote desktop may not reflect immediately.
If changes are made, sign out and log back into the Prescription Label Quick Print to ensure the adjustments are recognized.
Efficient Printing Method:
Opt for the quickest method to print labels by using right-click and print options rather than accessing print settings within the application.
Only access the print settings within the application when necessary, such as for new user setup or specific label adjustments.
Minimize Additional Settings Usage:
Avoid unnecessary changes to additional print settings within the application, as default settings usually suffice.
Most settings, such as page orientation and size, are pre-configured to work effectively without manual adjustments.
Troubleshooting Assistance:
For any further technical queries or issues, reach out to technical support for assistance.
Keep an eye on this page in the future, we will be putting details about this feature here! Our is also a great place to get answers from fellow Wise Option Users.
Online Help Request: Submit a help request or schedule a support session anytime through our website .
Email: For less urgent inquiries, reach out directly to your account manager via their email for personalized assistance. You can also email our general support team at .
Please help us improve our eLearning Library by submitting your .
Keep an eye on this page in the future, we will be putting details about this feature here! Our is also a great place to get answers from fellow Wise Option Users.
Online Help Request: Submit a help request or schedule a support session anytime through our website .
Email: For less urgent inquiries, reach out directly to your account manager via their email for personalized assistance. You can also email our general support team at .
Please help us improve our eLearning Library by submitting your .