What is an Emergency Ticket?

What constitutes an emergency and how to submit a support ticket.

What Constitutes an Emergency?

Emergencies are incidents that significantly halt business functions. Examples include:

• Complete inability from ALL USERS to access Wise Option from any device.

• Users are able to log in, but encounter pervasive errors that prevent system usage.

Our aim is to ensure that your business experiences minimal disruption. Should you face any of the above scenarios, or similar critical issues, please do not hesitate to create an emergency support ticket following the outlined steps.

Important Information Regarding Emergency Support

• After-Hours Availability: Emergency support is accessible outside of regular business hours, though response times may be longer than during normal operating hours.

• Criteria for Emergency Tickets: Tickets not meeting the emergency criteria will revert to normal priority and be addressed during standard support hours.

• Our Commitment: Emergencies are taken with utmost seriousness at Wise Option. Upon verification of an emergency, all available team members will prioritize the issue to provide a resolution as swiftly as possible.

Steps to Create an Emergency Ticket

1. Go to our website: www.WiseOption.com

2. Click Contact Us > Support Wizard (https://www.wiseoption.com/i-need-help)

3. Select EMERGENCY > Fill out and Submit Form