Fix it: Created a new location by mistake
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Last updated
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This tutorial provides guidance on what to do in the case that a new location was created by mistake and that location should not exist.
Estimated Time to Complete – 5 Minutes
Click the tabs below based on the version of the Wise Option software you need instructions on.
For visual learners or those who prefer step-by-step guidance, we offer a concise instructional video below.
Video Coming Soon
Navigate to any patient file in Wise Option and click Location
If the location has never been used
Select the location in the list and click the red X at the bottom right to delete the location
If the location has been used
It is not currently possible to delete locations that have been used, as this would negatively impact the location history.
We recommend dragging the location as a child location of a location such as "z-Inactive" or "z-DO NOT USE"
This way there is an indication to users that this should not be used, but the location history is maintained.
Below is an Example. The location Stall 8 under Hospital Barn was created by mistake
Select Re-arrange items in the List
Click and drag Stall 8 and drop on to the "z-DO NOT USE" location.
Click Save
Keep an eye on this page in the future, we will be putting details about this feature here! • Online Help Request: Submit a help request or schedule a support session anytime through our website by navigating to > Contact Us > Current User. •Email: For less urgent inquiries, reach out directly to your account manager via their email for personalized assistance. You can also email our general support team at . •Phone or Text: Dial or send a message to (214) 393-5522. Please be sure to include your name and business if this is the first time contacting us on our support line. Don't hesitate to get in touch if you need help or wish to schedule a support session. Our team is dedicated to ensuring you have the best experience with our services.
Keep an eye on this page in the future, we will be putting details about this feature here! • Online Help Request: Submit a help request or schedule a support session anytime through our website by navigating to > Contact Us > Current User. •Email: For less urgent inquiries, reach out directly to your account manager via their email for personalized assistance. You can also email our general support team at . •Phone or Text: Dial or send a message to (214) 393-5522. Please be sure to include your name and business if this is the first time contacting us on our support line. Don't hesitate to get in touch if you need help or wish to schedule a support session. Our team is dedicated to ensuring you have the best experience with our services.