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Initial Label Print Set Up

Overview

In this tutorial we will review the label printer feature, focusing on setting up printer preferences on the local computer and ensuring correct settings for orientation and label size.

Estimated Time to Complete – 10 Minutes

Instructions

Click the tabs below based on the version of the Wise Option software you need instructions on.

Video How-To

For visual learners or those who prefer step-by-step guidance, we offer a concise instructional video below.

WO eLearning: Getting Set Up to Print Prescription Labels from Wise Option

Step-by-Step Guidance

  1. Accessing Printer Settings:

    • Navigate to your local computer's settings and access the "Printers and Scanners" section.

  2. Identifying Connected Printers:

    • Verify that your computer is connected to the label printer and ensure it is set as the default printer.

  3. Checking Printer Preferences:

    • Select the label printer and access its printer preferences.

    • Verify settings such as orientation (landscape), paper size, and label dimensions.

    • Apply any necessary changes and ensure they are saved.

  4. Refreshing Printer Settings:

    • Understand the importance of refreshing printer settings in Wise Option.

    • If changes are made to printer preferences, ensure Wise Option is closed before reopening it to reflect the updated settings.

    • Sign out of Wise Option, close the cloud completely, then reopen and log in to ensure the changes take effect.

  5. Addressing Grayed-Out Options:

    • If printer preferences are grayed out, it may indicate permission restrictions.

    • Contact the system administrator or IT department for assistance in modifying these settings.

  6. Troubleshooting Printer Connection:

    • If your computer fails to recognize the printer, seek assistance from your IT department or system administrator.

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