How to Initiate an ACH Transaction
Overview
This tutorial will review how to initiate an ACH transaction via the Wise Option application.
Please remember that ACH transactions can take up to 4 business days to settle.
Once a payment is initiated, Wise Option automatically checks daily for confirmation from financial institutions.
The credit will automatically be posted on the customer account and be marked as On Hold.
It will not be eligible to apply towards the customer balance until the payment has been confirmed settled.
If the user has set up Convenience Fees for ACH transactions, the charge for the fee will not post to the customer account until the payment is confirmed settled.
If the payment fails or is declined, the fee is not posted.
Completed Transactions may be flagged as:
Settlement Confirmed: The transaction was successful and funds have been transferred.
Failed: The transaction has failed.
Declined/Denied: The transaction has been denied.
Declined/Denied and Failed transactions are outside of Wise Option's control and are often caused by invalid accounts. account closures, or insufficient funds.
Estimated Time to Complete – 10 Minutes
Instructions
Click the tabs below based on the version of the Wise Option software you need instructions on.
Video How-To
For visual learners or those who prefer step-by-step guidance, we offer a concise instructional video below.
Video Coming Soon
Step-by-Step Guidance
Navigate to the customer file for which you would like to run this transaction.
Open the Customer Account > Payment with Digital Wallet.
Select the Bank Account from which you would like to request the transaction from.
Review the amount at the bottom right corner and the convenience fee (if applicable).
Click Pay Now
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